Wednesday, October 3, 2007

Others Who Have Been Bound By Contract

Let's make sure Regus remains bound - if we "owe" they must perform!!

267 comments:

«Oldest   ‹Older   201 – 267 of 267
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I have never been billed / invoiced from Regus for any amount that has ever matched the amount charged to my American Express. After almost 6 months of being messed around it gets WORSE. They now double charge my credit card and then charge me an overdue fee!

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Anonymous said...

I am from Toronto Canada. Regus has got to be the worst company I have ever dealt with. They constantly fired their staff while I was renting an office, the place was horribly disorganised, and it affected my business in a negative way. Also they are so shady, everything is made to seem so nice, and then they take money from you for everything, and even when you move out you get a bill the size of a month's rent just to move out. It is very sad DO NOT RENT FROM REGUS unless your prepared for a bad time.

Anonymous said...

I am from Toronto Canada. Regus has got to be the worst company I have ever dealt with. They constantly fired their staff while I was renting and office, the place was horribly disorganised, and I it affected my business in a negative way. Also they are so shady, everything is made to seem so nice, and then they take money from you for everything, and even when you move out you get a bill the size of a months rent just to move out. It is very sad DO NOT RENT FROM REGUS unless your prepared for a bad time.

Anonymous said...

OMG I am left with the impression that this is a rip off company!!!!
I organised for the purchase of a virtual office in India so that we could lodge some legal documents for a company we did work for. I contacted the Australia office and was assured that India would be able to set us up in a reasonable time frame. We explained our urgency and offered to pay for the service upfront and gave our credit card details. Australia Regus lied - we were not contacted by India nor was the office set up in time to lodge the documents. What a scam - not only did they breached their contract but they then despite having our credit card details came after us for payment. They (the Indian office) then said that they could not contact us on the phone - mind you no message was left nor were there any missed calls from them - another lie. Have just paid them via other means even though we did not breach their contract . We will now take them through for civil fraud and breach of contract as well as losses as a direct result of their incompetence. We have also let our experience be know to all of our associated world wide companies of our experiences.
I AM ALSO OF THE PERSONAL OPINION THAT REGUS STANDS FOR
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Scammers!!!!!

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wendy said...

A business is an organization involved in the trade of goods, services, or both to consumers or

to other businesses. However, what will convince a consumer spending their money on your

product?

The answer will be TRUST.

REGUS is the company I trusted when I just came to the U.S. As a foreigner, I choose to trust

what REHUS’s agent had told me about their product and I signed contract with them.

Things change afterward; I cannot get my deposit back after returned the office I rent. It is an

unethical behavior when doing business, especially for big company like REGUS.

I am furious because when I signing the lease with our agent, he told me I can move out anytime,

but I have to let them know 3 month earlier. I did so. I let them know three month earlier and

they approves it. But thing end up with no deposit back and they said I am not qualify with their

deposit return clause. What their agent sales and what their contract says are totally different;

This is what I learned from REGUS, Stay away from REGUS as soon as you smell it ~~~

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Anonymous said...

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

Anonymous said...

10 Warning Signs BEFORE you sign with Regus

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

Anonymous said...

10 Warning Signs BEFORE you sign with Regus

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

Anonymous said...

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Anonymous said...

10 Warning Signs BEFORE you sign with Regus

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

Anonymous said...

they are so crude to charge each and everything including a cup of coffee for my friend this is so ridiculous, i have never even thought that such a big company can do so

Anonymous said...

The Regus office at 15 All State Parkway Markham needs very badly kitchen attention. The cups for coffee are mostly dirty. The kitchen counter top and coffee place is dirty too with all coffee marks. The kitchen is super dirty, the sink is always full of dirty plates and cups and spoons. Since this location has only one microwave that too is very very very dirty. There are no napkins at all or paper towels. For the price paid for kitchen amenities per person , service rendered by Regus office is very bad.
This requires a serious attention.

Anonymous said...

The Regus office at 15 All State Parkway Markham needs very badly kitchen attention. The cups for coffee are mostly dirty. The kitchen counter top and coffee place is dirty too with all coffee marks. The kitchen is super dirty, the sink is always full of dirty plates and cups and spoons. Since this location has only one microwave that too is very very very dirty. There are no napkins at all or paper towels. For the price paid for kitchen amenities per person , service rendered by Regus office is very bad.
This requires a serious attention.

Anonymous said...

I am a small businessman in the metro west area of Boston. My experience thus far is that Regus is not working in my best interest. I agree with many of the posters that they are not forthcoming with any kind of explanation of their terms, leaving me to read the really fine print. It's a good business concept that unfortunately prays on the unsuspecting entrepreneur at their most vulnerable - starting up. STAY AWAY.

Anonymous said...

Regus is just crooks. I feel bad for anyone who works there.

Anonymous said...

Bullshit

Anonymous said...

I have no words to express how WRONG this company is (I use the term "company" ever so loosely!) Absolutely no ethics whatsoever. If you are thinking of signing with Regus - DON'T!!! These people are serious crooks - that I know for sure!!

Anonymous said...

Anonymous..
We recently rented a second office from REGUS ( BAD MOVE) in Regina
We were told the first month was free and that we require to pay 2 months rent
Nothing was said about an extra 1600 dollars as " security deposit) One would assume according to Landlord Act, last month will go for security.
REGUS DEMANDED THE 1600 .Lease agreement has nothing in it,.
Still waiting from Edmonton office to clarify after 3 months why we paying 8.00 dollars a minute to call Jamaica..
I am ready to wage a war if any one out there with all these hundreds of complaints want to join a class action
Power in Unity.
REGUS ARE THIEVES if no one wants to say it.

Anonymous said...


Sharon Leynes and Gerald Soriano from Regus are the most dishonest workers from Regus who will do whatever it takes to make money off their tenants. They will tell you what you want to hear to your face, but at the end of the day, they are not on your side and will use the contract you signed defend themselves. I have never met such poorly trained and unethical individuals who could care less for the people they do business with.

Anonymous said...

As an employee of Regus, I'm automatically the minority here.

Regarding most of the complaints with our billing, I have a few pieces of advice.

1. Yes, you are 'double charged your first month for rent'. This is called a retainer. Most places you rent, you have to prove you have a enough cash flow to support a few months of your absence should you leave or declare bankruptcy. This is to save our asses from THEIVES.
2. Get our IT pro. We cannot charge you for extra data used since it's unlimited.


HIDDEN FEES TO BE AWARE OF:

Office Move in Fee: $75. That's for us to set up your furniture, phones, it, etc. Sometimes, if you ask this can be removed.

IT set up fees: we usually c
harge to activate your IT services. You can avoid these by bringing in your own IT equipment.

Long distance calling fees: if you have our Telecom core package, you will not be charged for long distance.

Copier/Printer/Scanner: We charged for your printing, copying, scanning - to avoid? bring your own printer.

office restoration fees: these are automatic because offices rented for 6 month - a year tend to have stains, coffee splatters on the walls, etc. Just plan for these when you move out.

Business Continuation - it's simple. REQUEST NOT TO HAVE THESE SERVICES 3 MONTHS BEFORE YOUR LEASE TERMINATES.
how? put it on your calendar, put it in your phone, write a note every day for a year to remind you.


Also, to those who didn't read the fine print in our terms of agreement - how are you able to successfully run a business if you don't read how to protect yourself?

It's simple. Ask for every charge up front. our invoices come out on the 12th. come to us from the 8th - 10th of each month to review your bill so we can help if you have questions or if you need a credit.

Lastly,

We're all human. Do you think the people at the front desk have jurisdiction? No! No low totem pole worker does! Treat us nicely, and we'll do that in return.

I hope you all find peace in knowing you didn't do your research, and I hope everyone can be more aware in the future.

Anonymous said...

Hi,
I use a regus office in sydney australia, these people are scammers and con artist.

They dont pass on any messages to me from potential clients who have made an enquiry. They damaged my chairs and im still yet to recieve a response from 6 months ago, they charge for me prints i never printed, they charge me for phone calls I never made, they have not even connected a phone in my office yet.

Do you know of anyone that can help?

Anonymous said...

I was a Platinum Member of Regus, which I prepay 10 full days a month for a full day-office. The program worked well for a couple of the locations, one them had a terrible internet, and Scottsdale Keirland was real problem for parking, my clients had to park several blocks away at times.No one cared all they were concerned about was filling their offices. Finally from Dec through April 2015 I wasn't able to get my requested offices for the month. I got to use offices sometimes less the 4 times a month and sometimes settling for training offices without phones or internet. It became very embarrassing to bring in clients to these 2nd rate offices. This was a huge breach but no one was really concerned since they got their money regardless if I used the offices or not. I tried to get a full time office but the director of Scottsdale ignored my needs, and never bothered to call me or follow up. I finally went with another building and rented a full time office with another executive suites company. Funny here's where they now state I agreed to an auto renewal which I have proven to them I never did. Someone in Regus checked the boxes to auto renew my contract without my knowledge, my copy shows otherwise plus the date of all charges began almost 30 days before the dates of their contract. I will continue dispute with Regus and I would never recommend this service to anyone or business. They are snakes and should be put under investigation.

Anonymous said...

Regus defines poor customer service. Egregious contract terms, nickel and dime charges for every little thing, and extremely rude employees. Rather than settle a service dispute, they will send the matter to collections instead (failing to mitigate damages) while adding additional charges along the way. I would avoid this company at all costs.

Russell Thomas said...

Regus Ballance Sheffield, UK - Unbelievable experience

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

Unknown said...

Regus Ballance Sheffield, UK - Unbelievable experience

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

Unknown said...

Hi
I'm in california with f type visa( my spouse is student) 5 months ago i tried to change my visa for trade visa to start business and rent office for 650 $ a month and 1300 deposit. Unfortunatley my visa denied and i couldn't transfer money from home company for some reason and i couldn't pay my rent . I went and talk with office owner(regus manager) and talked them that i have a problem please apply for my deposit then you have two months to rent office ( by person and by email) buy they told no we can not do this. As i told i'm here with student visa and dont have SSN and credit. Their lawyer told me you should pay if not we will start further actions. Please guide me that what they can do for me? I really got in problem

Unknown said...

Hi
I'm in california with f type visa( my spouse is student) 5 months ago i tried to change my visa for trade visa to start business and rent office for 650 $ a month and 1300 deposit. Unfortunatley my visa denied and i couldn't transfer money from home company for some reason and i couldn't pay my rent . I went and talk with office owner(regus manager) and talked them that i have a problem please apply for my deposit then you have two months to rent office ( by person and by email) buy they told no we can not do this. As i told i'm here with student visa and dont have SSN and credit. Their lawyer told me you should pay if not we will start further actions. Please guide me that what they can do for me? I really got in problem

Dr Purva Pius said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

BORROWERS APPLICATION DETAILS


1. Name Of Applicant in Full:……..
2. Telephone Numbers:……….
3. Address and Location:…….
4. Amount in request………..
5. Repayment Period:………..
6. Purpose Of Loan………….
7. country…………………
8. phone…………………..
9. occupation………………
10.age/sex…………………
11.Monthly Income…………..
12.Email……………..

Regards.
Managements
Email Kindly Contact: urgentloan22@gmail.com

Dr Purva Pius said...

Hello Everybody,
My name is Mrs Sharon Sim. I live in Singapore and i am a happy woman today? and i told my self that any lender that rescue my family from our poor situation, i will refer any person that is looking for loan to him, he gave me happiness to me and my family, i was in need of a loan of S$250,000.00 to start my life all over as i am a single mother with 3 kids I met this honest and GOD fearing man loan lender that help me with a loan of S$250,000.00 SG. Dollar, he is a GOD fearing man, if you are in need of loan and you will pay back the loan please contact him tell him that is Mrs Sharon, that refer you to him. contact Dr Purva Pius,via email:(urgentloan22@gmail.com) Thank you.

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